We aim to make ordering from us as simple and
straightforward as possible.
Orders for standard items must be
placed online via the website. Once your online transaction has
been completed your order will be confirmed by email. Iconic Dutch
currently accepts Visa, MasterCard, Meastro, American Express,
PayPal and Bank Wire Transfers.
Made to order items
Made to order items are ordered upon request. After receiving your
order we will contact you to discuss your requirements. Once we
have received your agreement and payment is taken, your order will
be processed. Please note that we are unable to change an item
after it has been entered into production.
Delivery will be made as soon as possible after your order is
accepted depending on the lead time of the product. Delivery
periods quoted at the time of ordering are approximate only and may
vary. Goods will be delivered to the address nominated by you at
the time of ordering. All products will be sent by recorded
delivery or courier dispatch and will therefore require a signature
upon receipt. All deliveries will be between Monday to Friday
during the hours of 8am and 7pm. A one hour window timeslot will be
sent by email or text first thing in morning on the day of
delivery. If you have any questions or queries, or any specific
delivery requirements please email us at firstname.lastname@example.org.
Made to order items
Made to order items will take longer to deliver. You will be
notified by email once your goods have arrived at our
Big/heavy items like sofas or tables will be delivered by special
courier service. You will always be contacted prior to delivery by
us or by the courier company. We will call or email you within 3 to
5 days to arrange a specific time slot (morning/afternoon).
Prior to agreement Iconic Dutch is able to offer an on-site
installation service for customers in the UK. The cost is subject
to the size of the items and the delivery location. Our on-site
installation service is available for an average charge of 5% of
your total order with a minimum charge of £220.00. incl. VAT. The
service includes a delivery appointment, assembly and installation
and removal of all packing materials. The service does not include
electrical fitting for lighting. If you would like a quotation in
advance or if you have any specific delivery requirements, please
email us at email@example.com.
*The Dutchtub and woodburning Stoves from
Weltevree incur a special delivery charge due to extra care
required for delivery.
International delivery and shipping
Lead times on the product page are for UK mainland
delivery. Europe and International destinations will take longer.
With our international delivery service you will receive your goods
within 2-9 working days and your parcel is trackable at every
stage. All international deliveries are curb-side only and the
delivery company may require assistance unloading larger
We currently ship to the following international
Albania, Andorra, Australia, Austria, Belgium, Bosnia and
Herzegovina, Canada, China, Croatia, Cyprus, Denmark, Egypt,
Finland, France, Germany, Gibraltar, Hong Kong, Iceland, India,
Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Malta,
Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines,
Portugal, Qatar, San Marino, Singapore, South Africa, Spain,
Sweden, Switzerland, Taiwan, Ukraine, United States of
America. Please contact
us if your country is not listed.
Customs duty fees and charges for customers outside of the
International deliveries do not include customs & clearance
fees and duties & taxes which are payable once the parcel
reaches its destination country. The recipient of the parcel must
pay these charges. Please contact your local customs office for
current charges before you place your order to avoid any unexpected
Email:firstname.lastname@example.orgTelephone:+44(0)20 8906 6561
© 2013 Iconic Dutch