Standard items We aim to make ordering from us as simple and straightforward as possible. Orders for standard items must be placed online via the website. Once your online transaction has been completed your order will be confirmed by email. Iconic Dutch currently accepts Visa, MasterCard, Meastro, American Express, PayPal and Bank Wire Transfers. Made to order items Made to order items are ordered upon request. After receiving your order we will contact you to discuss your requirements. Once we have received your agreement and payment is taken, your order will be processed. Please note that we are unable to change an item after it has been entered into production.
Standard items Delivery will be made as soon as possible after your order is accepted depending on the lead time of the product. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. All deliveries will be between Monday to Friday during the hours of 8am and 7pm. A one hour window timeslot will be sent by email or text first thing in morning on the day of delivery. If you have any questions or queries, or any specific delivery requirements please email us at customerservice@iconicdutch.com.
Made to order items Made to order items will take longer to deliver. You will be notified by email once your goods have arrived at our warehouse.
Large items Big/heavy items like sofas or tables will be delivered by special courier service. You will always be contacted prior to delivery by us or by the courier company. We will call or email you within 3 to 5 days to arrange a specific time slot (morning/afternoon).
On-site installation Prior to agreement Iconic Dutch is able to offer an on-site installation service for customers in the UK. The cost is subject to the size of the items and the delivery location. Our on-site installation service is available for an average charge of 5% of your total order with a minimum charge of £220.00. incl. VAT. The service includes a delivery appointment, assembly and installation and removal of all packing materials. The service does not include electrical fitting for lighting. If you would like a quotation in advance or if you have any specific delivery requirements, please email us at customerservice@iconicdutch.com.
Delivery charges
*The Dutchtub and woodburning Stoves from Weltevree incur a special delivery charge due to extra care required for delivery.
International delivery and shipping overseas Lead times on the product page are for UK mainland delivery. Europe and International destinations will take longer. With our international delivery service you will receive your goods within 2-9 working days and your parcel is trackable at every stage. All international deliveries are curb-side only and the delivery company may require assistance unloading larger items. We currently ship to the following international destinations; Albania, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Canada, China, Croatia, Cyprus, Denmark, Egypt, Finland, France, Germany, Gibraltar, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, San Marino, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Ukraine, United States of America. Please contact us if your country is not listed. Customs duty fees and charges for customers outside of the EU International deliveries do not include customs & clearance fees and duties & taxes which are payable once the parcel reaches its destination country. The recipient of the parcel must pay these charges. Please contact your local customs office for current charges before you place your order to avoid any unexpected charges.
