Cancellation If you wish to cancel your order please let us know within 24 hours after placing the order. To cancel your order you must notify us in writing to customerservice@iconicdutch.com quoting your name and order reference. Once we have received your confirmation that you wish to cancel your order we will refund the full amount including the cost of delivery. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the goods may already have been despatched. In these cases, you will need to return the goods in accordance with our Cancellation & Returns Policy.
Returns We are happy to refund any purchases returned to us within 14 days days from receipt of the goods, if you have ordered a standard product where no customise options have been selected. If you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order by email at customerservice@iconicdutch.com quoting your name and order reference. Any goods returned must be returned in its original packaging, in the condition and packed in the manner of how it was received.
The cost of returning the goods to us must be paid by you. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Returns address Iconic Dutch Unit 28 Heathfield Stacey Bushes Milton Keynes MK12 6HP United Kingdom
Refunds You will be refunded within 30 days after receipt of the returned product in our warehouse. Refunds are generally made by bank transfer so we may need your bank details. You will be entitled to a full refund of the original cost of the goods provided, with the exception of any delivery charges. The returned goods must be in new and unused condition. New and unused means that there are no marks on the item or any wear on the tags. If there is any indication that the product was used, the item will be returned to the purchaser at their own costs. International refunds All international refunds will be refunded for the equivalent amount taken in pounds sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.
Damaged or faulty products Inspect your purchases upon receipt on damages or faults as no claim for replacement can be made after 72 hours of package arrival. Any claim regarding items damaged or defective must be made initially by email at customerservice@iconicdutch.com, followed by a written claim to Iconic Dutch, 78 York Street, London W1H 1DP. Please contact us immediately when receiving a damaged or faulty product, to discuss our procedures and to organise a replacement. The cost of returning the product will be responsibility of the customer who must insure the transit of the product, where applicable.
Made to order products We are unable to accept cancellations or returns on goods that have been made to order in a specific finish or upholstery colour, or make a refund or exchange any item that has been entered into production as per the customer's specification. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.
