If you wish to cancel your order please let us know within 24
hours after placing the order. To cancel your order you must notify
us in writing to firstname.lastname@example.org
quoting your name and order reference. Once we have received your
confirmation that you wish to cancel your order we will refund the
full amount including the cost of delivery. We cannot guarantee
that we will be able to stop your order once we receive notice of
cancellation as the goods may already have been despatched. In
these cases, you will need to return the goods in accordance with
our Cancellation & Returns Policy.
We are happy to refund any purchases returned to us
within 14 days days from receipt of the goods, if you have ordered
a standard product where no customise options have been selected. A
standard product is a product stated "in stock" on the product page
of our website and is held in stock in our warehouse. If you would
like to return your goods or exchange an item for a different item
please contact us within 48 hours of receiving your order by email
quoting your name and order reference. Any goods returned must be
returned in its original packaging, in the condition and packed in
the manner of how it was received.
The cost of returning the goods to us must be paid by you. We
strongly recommend that you fully insure your package that you are
returning. We suggest the use of a carrier that can provide you
with a proof of delivery.
Unit 28 Heathfield
You will be refunded within 30 days after receipt of the returned
product in our warehouse. Refunds are generally made by bank
transfer so we may need your bank details. You will be entitled to
a full refund of the original cost of the goods provided, with the
exception of any delivery charges. The returned goods must be in
new and unused condition. New and unused means that there are no
marks on the item or any wear on the tags. If there is any
indication that the product was used, the item will be returned to
the purchaser at their own costs.
All international refunds will be refunded for the equivalent
amount taken in pounds sterling on the original order. Due to
fluctuations in the currency exchange rate this may result in a
difference between the refunded amount and the original price.
Damaged or faulty products
Please inspect your purchases immediately upon receipt on damages
or faults as no claim for replacement can be made after 24 hours of
receipt. Any claim regarding items damaged or defective must be
made initially by email at email@example.com,
followed by a written claim to Iconic Dutch, 78 York Street, London
W1H 1DP. Our team will assess the damage and if approved will order
you a replacement or repair (where applicable). The cost of
returning the product will be responsibility of the customer who
must insure the transit of the product.
Made to order products and items ordered upon
We are unable to accept cancellations or returns on goods that
have been ordered upon request or have been made to order in a
specific finish or upholstery colour, or make a refund or exchange
any item that has been entered into production as per the
customer's specification. If received damaged or defective then a
replacement will be manufactured and delivered as replacement as
soon as possible.
Email:firstname.lastname@example.orgTelephone:+44(0)20 8906 6561
© 2012-2019 Iconic Dutch