If you wish to cancel your order please let us know within 24
hours after placing the order. To cancel your order you must notify
us in writing to email@example.com
quoting your name and order reference. Once we have received your
confirmation that you wish to cancel your order we will refund the
full amount including the cost of delivery. We cannot guarantee
that we will be able to stop your order once we receive notice of
cancellation as the goods may already have been despatched. In
these cases, you will need to return the goods in accordance with
our Cancellation & Returns Policy.
We are happy to refund any purchases returned to us
within 14 days days from receipt of the goods, if you have ordered
a standard product where no customise options have been selected.
If you would like to return your goods or exchange an item for a
different item please contact us within 48 hours of receiving your
order by email at firstname.lastname@example.org
quoting your name and order reference. Any goods returned must be
returned in its original packaging, in the condition and packed in
the manner of how it was received.
The cost of returning the goods to us must be paid by you. We
strongly recommend that you fully insure your package that you are
returning. We suggest the use of a carrier that can provide you
with a proof of delivery.
Unit 28 Heathfield
You will be refunded within 30 days after receipt of the returned
product in our warehouse. Refunds are generally made by bank
transfer so we may need your bank details. You will be entitled to
a full refund of the original cost of the goods provided, with the
exception of any delivery charges. The returned goods must be in
new and unused condition. New and unused means that there are no
marks on the item or any wear on the tags. If there is any
indication that the product was used, the item will be returned to
the purchaser at their own costs.
All international refunds will be refunded for the equivalent
amount taken in pounds sterling on the original order. Due to
fluctuations in the currency exchange rate this may result in a
difference between the refunded amount and the original price.
Damaged or faulty products
Inspect your purchases upon receipt on damages or faults as no
claim for replacement can be made after 72 hours of package
arrival. Any claim regarding items damaged or defective must be
made initially by email at email@example.com,
followed by a written claim to Iconic Dutch, 78 York Street, London
W1H 1DP. Please contact us immediately when receiving a damaged or
faulty product, to discuss our procedures and to organise a
replacement. The cost of returning the product will be
responsibility of the customer who must insure the transit of the
product, where applicable.
Made to order products
We are unable to accept cancellations or returns on goods that
have been made to order in a specific finish or upholstery colour,
or make a refund or exchange any item that has been entered into
production as per the customer's specification. If received damaged
or defective then a replacement will be manufactured and delivered
as replacement as soon as possible.
Email:firstname.lastname@example.orgTelephone:+44(0)20 8906 6561
© 2013 Iconic Dutch