Please read the terms and conditions set out below
carefully before ordering any goods or services from this
By ordering any goods or services from this website you
agree to be bound by these terms and conditions ("Terms &
"you", "your" and "yours" are references to you the person
accessing this website and ordering any goods from the
"we", "us" and "our" are references to Iconic Dutch, trading as
"agreement" is a reference to these Terms & Conditions, the
order form and payment instructions provided to you.
"Delivery, Cancellation and Returns Policy" means the policy
displayed on our website for the delivery, cancellation or return
of goods or services.
2.1 We aim to make ordering from us as simple and straightforward
Orders for standard items must be placed online via
the website. Once your online transaction has been completed your
order will be confirmed by email. Iconic Dutch currently accepts
Visa, MasterCard, Meastro, PayPal and Bank Wire Transfers.
2.2 Made to order items are ordered upon request by email. After
receiving your order we will contact you to discuss your
requirements. Once we have received your signed agreement and
payment is taken, your order will be processed. Please note that we
are unable to change an item after it has been entered into
2.3 Any contract for the supply of goods or services from this
website is between you and Iconic Dutch. You agree to take
particular care when providing us with your details and warrant
that these details are accurate and complete at the time of
ordering. You also warrant that the credit or debit card details
that you provide is your own credit or debit card and that you have
sufficient funds to make the payment.
2.4 Goods and services purchased from this website are intended
for your use only and you warrant that any goods purchased by you
are not for resale and that you are acting as principal only and
not as agent for another party when receiving the services.
2.5 We will take all reasonable care, in so far as it is in our
power to do so, to keep the details of your order and payment
secure, but in the absence of negligence on our part we cannot be
held liable for any loss you may suffer if a third party procures
unauthorised access to any data you provide when accessing or
ordering from the website.
2.6 Any order that you place with us is subject to product
availability and acceptance by us.
2.7 The contract for the goods or services will be accepted at the
time of despatch of your order. We will confirm this to you in
writing. You must inform us immediately if any details are
incorrect. If your order has not been accepted you will be notified
of this in writing together with the reasons.
3.1 All prices listed on the website are correct at the time of
publication however we reserve the right to alter these in the
future. Prices are inclusive of the relevant sales tax but
exclusive of delivery charges which will be added to your
3.2 The total price for goods or services ordered, including
delivery charges, will be displayed on the website when you place
your order. Full payment must be made before goods are despatched
or services provided.
4.1 We make every effort to ensure colours appear as realistic as
possible. However due to the constraints of digital reproduction on
different web browsers, we cannot guarantee exact colour depiction.
Please be aware that the colour you see on the screen may differ to
the actual colour of your ordered products.
4.2 For all items made from natural products, such as leather or
wood, there may be variations in the colour, shade, pattern or
finish from those on the website due to the inherent nature of
these products. We cannot guarantee an exact match for goods which
have been ordered at different times.
4.3 Every care is taken to ensure descriptions and measurements
are accurate, however variations may occur. Packaging may vary from
5. Our Website
5.1 The information, content and material available on the website
may vary from time to time without notice to you. This is in order
to ensure that the website is as up to date as possible.
5.2 We aim to have the site available at all times, however, you
will appreciate that we cannot guarantee this or that it will be
error free and we cannot accept liability for any issues that this
may cause. We aim to keep the website as up to date as possible;
all product descriptions displayed on the website are correct at
the time the information is entered however the information
appearing at the time may not always reflect the position exactly
at the time you place your order.
5.3 You must not interfere with the working of our website nor
must you circumvent security on the site, tamper with, or hack
into, or otherwise attempt to disrupt our computer system, server,
website, router or any other internet connected device or
6.1 Delivery will be made as soon as possible after your order is
accepted dependant on the lead time of the product. Delivery
periods quoted at the time of ordering are approximate only and may
6.2 All deliveries will be between Monday to Friday during the
hours of 8am and 6pm. Should you wish for your order to be
delivered at a specific time or on a Saturday, please let us know
when placing the order or send us an email at firstname.lastname@example.org
quoting your name, order reference and preferred date. Please note
that additional costs will be incurred for specified time
6.3 Standard items will be sent by recorded delivery or courier
despatch and will therefore require a signature upon receipt. Goods
will be delivered to the address nominated by you at the time of
6.4 Please note it may not be possible for us to deliver to some
locations. Should delivery time be delayed we do not accept
liability of any consequential loss. We will contact you if there
is a delay or items are out of stock.
6.5 The delivery of big/heavy items like sofas, tables, hot tubs
or stoves is kerbside and does not include assembly or unpacking.
Occasionally the delivery company may require assistance unloading
larger items. However, with prior agreement, Iconic Dutch is able
to offer an on-site installation service. The cost is subject to
the size of the item and the delivery location. If you would like a
quotation in advance, please email email@example.com.
6.6 All shipping costs are calculated by weight and territory. The
Dutchtub and woodburning Stoves from Weltevree incur a special
delivery charge due to extra care required for delivery.
7. Overseas Purchasing
7.1 Shipping costs are calculated depending on the country, size,
weight and quantity ordered. If your country is not listed please
email us with the delivery address and the items you wish to order
and we will provide a quotation.
7.2 Where delivery is outside the UK, you may be liable to pay
additional tax or duty once the goods reach your country. This may
vary from country to country. Please contact your local customs
office for more information.
7.3 Please note that goods may be subject to inspection by your
local customs office where delivery is outside the UK.
7.4 Please be aware that due to the high cost of shipping
internationally, the cost of delivery and return is not covered by
Iconic Dutch under any circumstances so therefore purchases are
entirely at your own risk.
8. Cancellation & Returns Policy
8.1 If you wish to cancel your order you must let us know within
24 hours after placing the order. To cancel your order you must
notify us in writing to firstname.lastname@example.org
quoting your name and order reference. Once we have received your
confirmation that you wish to cancel your order we will refund the
full amount including the cost of delivery. We cannot guarantee
that we will be able to stop your order once we receive notice of
cancellation as the goods may already have been despatched. In
these cases, you will need to return the goods in accordance with
our Cancellation & Returns Policy.
8.2 If you have received the goods after you cancelled your order
then you must send the goods back without unpacking them to us at
your own cost and risk.
8.3 You are entitled to return or exchange goods ordered from us
within 14 days of receipt of the goods if you have ordered a
standard product where no customise options have been selected. A
standard product is a product stated "in stock" on the product page
of our website and is held in stock in our warehouse. If you would
like to return your goods or exchange an item for a different item
please contact us within 48 hours of receiving your order by email
quoting your name and order reference. Any goods returned must be
returned in its original packaging, in the condition and packed in
the manner of how it was received.
8.4 The cost of returning the goods to us must be paid by you. We
strongly recommend that you fully insure your package that you are
returning. We suggest the use of a carrier that can provide you
with a proof of delivery.
Unit 28 Heathfield
8.5 You will be refunded within 30 days after receipt of the
returned product in our warehouse. Refunds are generally made by
bank transfer so we may need your bank details. You will be
entitled to a full refund of the original cost of the goods
provided, with the exception of any delivery charges. The returned
goods must be in new and unused condition. New and unused means
that there are no marks on the item or any wear on the tags. If
there is any indication that the product was used, the item will be
returned to the purchaser at their own costs.
8.6 All international refunds will be refunded for the equivalent
amount taken in pounds sterling on the original order. Due to
fluctuations in the currency exchange rate this may result in a
difference between the refunded amount and the original
8.7 In order to avoid any trouble, products are verified by Iconic
Dutch before their shipment. Please contact us immediately when
receiving a damaged or faulty product, to discuss our procedures as
detailed below and to organise a replacement.
8.8 Inspect your purchases upon receipt on damages or faults as no
claim for replacement can be made after 24 hours of receipt. Any
claim regarding items damaged or defective must be made initially
by email at email@example.com,
followed by a written claim to Iconic Dutch, 78 York Street, London
W1H 1DP. Our team will assess the damage and if approved will order
you a replacement or repair (where applicable). The cost of
returning the product will be responsibility of the customer who
must insure the transit of the product.
8.9 Where damaged or faulty goods are heavy, large or fragile (as
determined by Iconic Dutch) we reserve the right to nominate a
specialist furniture handler for return transit. The transportation
charge for the return will be charged onto the customer each time
the customer accepts a returns collection date but then
subsequently fails to meet that date.
8.10 We are unable to accept cancellations or returns on goods
that have been ordered upon request or have been made to order in a
specific finish or upholstery colour, or make a refund or exchange
any item that has been entered into production as per the
customer's specification. If received damaged or defective then a
replacement will be manufactured and delivered as replacement as
soon as possible.
9. Cancellation by Us
We reserve the right to cancel the contract between us if we have
insufficient stock to deliver the goods you have ordered or we do
not deliver to your area. If one or more of the items you ordered
was listed at an incorrect price due to a typographical error or an
error in the pricing information received by us from our suppliers,
we reserve the right to cancel your contract. If we do cancel your
contract we will notify you by e-mail and will re-credit to your
account any sum deducted by us from your credit card as soon as
possible, but in any event within 30 days of your order. We will
not be obliged to offer any additional compensation for
Where a manufacturer's (or factory) warranty is included, a
warranty will be effective only if the consumer who originally
purchased the product retains the original sales receipt showing
the product specifications and purchase date. If we conclude that
your complaint regarding the quality of the delivered goods is well
founded, Iconic Dutch will ask the manufacturer to deal with the
11. Recycling of electrical and electronic
If you're buying a new electrical item, we will recycle your old
one for free. The Waste Electrical or Electronic Equipment (WEEE)
Directive requires countries to maximise separate collection and
environmentally friendly processing of these items. To remind you
that old electrical equipment can be recycled, it is now marked
with a crossed-out wheelie bin symbol. For each item that is taken
away by us there is a standard charge of £15.00.
12. Your Information
12.1 Where we have requested information from you to provide goods
or services, you agree to provide us with accurate and complete
12.2 You authorise us to use, store or otherwise process your
personal information in order to provide the goods or services to
you and for marketing and credit control purposes (the "Purpose").
The Purpose may include the disclosure of your personal information
to selected third parties from where this is required by law or in
order to provide the goods or service to you and for the purpose of
processing your order.
12.3 You are entitled to request a copy of the personal
information we hold on you. Please contact us at firstname.lastname@example.org
if you wish to request this information.
13. Intellectual Property Right
Ownership in, and all rights created in relation to the
contents of this website vest in us absolutely unless otherwise
indicated. You must not modify, copy, reproduce, upload, post,
transmit or distribute by any means or in any manner whatsoever,
any material or information or download from our website except
where expressly invited to do so or indicated on our website.
14. Linked Sites
There may be a number of links on our website to third party
websites which we believe may be of interest to you. We do not
represent the quality of the goods or services provided by such
third parties nor do we have any control over the content or
availability of such sites. We cannot accept any responsibility for
the content of third party websites or the services or goods that
they may provide to you.
We take complaints very seriously and aim to respond to your
complaints within 5 business days. All complaints should be
addressed to email@example.com
16. Limitation of Liability
16.1 Great care has been taken to ensure that the information
available on this website is correct and error free. We apologise
for any errors or omissions that may have occurred. We cannot
warrant that use of the website will be error free or fit for
purpose, timely, that defects will be corrected, or that the site
or the server that makes it available are free of viruses or bugs
or represents the full functionality, accuracy, reliability of the
Website and we do not make any warranty whatsoever, whether express
or implied, relating to fitness for purpose, or accuracy.
16.2 We disclaim any and all liability to you for the supply of
the goods to the fullest extent permissible under applicable law.
The goods despatched are provided to you for your approval and
legal title to the goods only passes to you 14 days after delivery.
This does not affect your statutory rights as a consumer. If we are
found liable for any loss or damage to you such liability is
limited to the amount you have paid for the relevant goods or
services. We cannot accept any liability for any loss, damage or
expense, including any direct or indirect loss such as loss of
profits, to you howsoever arising. This limitation of liability
does not apply to personal injury or death arising as a direct
result of our negligence.
16.3 We do not accept any liability for any delays, failures,
errors or omissions or loss of transmitted information, viruses or
other contamination or destructive properties transmitted to you or
your computer system via our website.
16.4 We shall not be held liable for any failure or delay in
performing services or delivering goods where such failure arises
as a result of any act or omission which is outside our reasonable
control such as an act of God or those of third parties.
16.5 The products sold by us are provided for private domestic and
consumer use only. Accordingly, we do not accept liability for any
indirect loss, consequential loss, loss of data, loss of income or
profit, loss of damage to property and/or loss from claims of third
parties arising out of the use of the website or for any products
or services purchased from us.
16.6 We have taken all reasonable steps to prevent internet fraud
and ensure any data collected from you is stored as securely and
safely as possible. However, we cannot be held liable in the
extremely unlikely event of a breach in our secure computer servers
or those of third parties.
17.1 We may assign, subcontract or novate any part or parts of the
services or goods that we provide to you from time to time and any
part or parts of our rights under these Terms and Conditions
without your consent or any requirement to notify you.
17.2 We may alter or vary the Terms and Conditions at any
17.3 Payment must be made at the time of ordering the goods or
services from us. Failure to pay on time will result in either the
cancellation of your order or a late payment charge which shall be
calculated as interest on the amount due at a rate of 5% over our
bank's lending rate. Interest will be charged on a daily basis from
the date of invoice to the date of actual receipt of payment in
the Delivery, Cancellation and Returns Policy, any order form and
payment instructions constitute the entire agreement between you
and us. No other terms whether expressed or implied shall form part
of this agreement. In the event of any conflict between these Terms
and Conditions and any other term or provision on the website,
these Terms and Conditions shall prevail
17.5 If any term or condition of our agreement shall be deemed
invalid, illegal or unenforceable, the parties hereby agree that
such term or condition shall be deemed to be deleted and the
remainder of the agreement shall continue in force without such
term or condition.
17.6 These Terms and Conditions and our agreement shall be
governed by and construed in accordance with the laws of England
and Wales. The parties hereto submit to the exclusive jurisdiction
of the courts of England and Wales.
17.7 No delay or failure on our part to enforce our rights or
remedies under the agreement shall constitute a waiver on our part
of such rights or remedies unless such waiver is confirmed in
18. Identification of the Company
78 York Street
Telephone: +44 (0)20 8906 6561
Iconic Dutch is a trading name of The Dutch Connection Ltd.
Registered in England 7689703, 19 Heathmans Road, Heathmans House,
London SW6 4TJ
VAT number 122 7995 94
Email:firstname.lastname@example.orgTelephone:+44(0)20 8906 6561
© 2012-2018 Iconic Dutch